my new heritage is broke :(

vt.dc.21 · **Posted:** Sun Jun 21, 2009 11:32 pm

my new heritage rr is broke ive put about 300rds through it .ive put about 12 mags trough it and 2 boxes of shorts and one box of mini mags . now its binging and the cylinder is spinning freely. http://www.youtube.com/watch?v=1mGa6IlwLuY what do guys think is the problem

i sent heritage a email i hope they respond quick .

P22 shooter 28 · **Posted:** Sun Jun 21, 2009 11:48 pm

thats a bummer man, i hope they get yours fixed asap. keep us posted so we know what the turn around is incase ours breaks.

ASC2 · **Posted:** Mon Jun 22, 2009 1:26 am

Not sure how you feel about opening it up but take a look at my take down guide it may help you find the trouble.

dangerranger · **Posted:** Mon Jun 22, 2009 1:43 am

If I had to guess, Id say look at the spring that resets the trigger and lifts the cylinder stop. its set screw may have come loose or the spring itself may have broken. thats what they act like when that spring is not right. old colts from the 1850s till the present still use that same spring and most of the CAS competitors carry an extra spring for just that reason. take out the five screws that hold the grip frame on and just ahead of the trigger you will find this spring. hopefully its just loose. DR.

vt.dc.21 · **Posted:** Mon Jun 22, 2009 10:31 am

will it void the warranty ?

Ape · **Posted:** Mon Jun 22, 2009 12:17 pm

Definitely take a look at ASC2's take down guide. And big plus 1 to DR's suggestion as well. It wont void the warranty just because you replace a spring.

And I gotta admit this is the first I've geard of a Heritage breaking. Which in and of itself is a good thing IMO.

Not good for you obviously vt.

But even if it's not the spring as DR said, I'm sure Heritage will take good care of you. And if you do wind up having to send it in, let us know how that goes. Since I've never heard of anyone needing to before, and I'd like to hear how they handle it.

dangerranger · **Posted:** Mon Jun 22, 2009 1:37 pm

vt.dc.21 wrote:

will it void the warranty ?

Shouldnt! if it is a broken spring Heritage should send you a new spring quicker than shipping it back to them and returning it.

vt.dc.21 · **Posted:** Mon Jun 22, 2009 2:37 pm

called them there gonna send me a cylinder hand

Ape · **Posted:** Mon Jun 22, 2009 2:45 pm

vt.dc.21 wrote:

called them there gonna send me a cylinder hand

Cool! For free I assume?

vt.dc.21 · **Posted:** Mon Jun 22, 2009 3:07 pm

Ape · **Posted:** Mon Jun 22, 2009 3:10 pm

NICE!

Like I said before, I've never known anyone who's had to use the warranty and customer service of Heritage. That I can recall anyhow?

But it's good to know we have another quality customer service company in the USA!

vt.dc.21 · **Posted:** Mon Jun 22, 2009 4:20 pm

its was the culprit

dangerranger · **Posted:** Mon Jun 22, 2009 4:43 pm

I cant tell from the pic, is the spring broken off the hand? DR.

vt.dc.21 · **Posted:** Mon Jun 22, 2009 4:53 pm

Ulmus · **Joined:** Wed Apr 30, 2008 8:02 pm **Posts:** 2034

Sorry to hear about to hear your gun breaking.

It's great to hear that Heritage is standing by their customers andsending you the part.

Keep us informed. (Even us old people who go to bed at 10:00 pm :oops:

)

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